Shipping Policy

Thank you for shopping with Veilé Collective. We carefully prepare every order to ensure it arrives safely and in perfect condition.

Processing Times

Orders are typically processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a confirmation email with tracking information.

---

Shipping Within Australia

We currently ship Australia-wide.

Delivery times will vary depending on your location, however most orders arrive within 2–8 business days after dispatch.

Please note that delivery timeframes are estimates only and may vary during peak periods or due to circumstances outside our control.

---

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking details so you can follow your parcel's journey.

---

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order.

Veilé Collective cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided at checkout.

---

Lost or Delayed Parcels

While we do everything we can to ensure your order arrives on time, occasional shipping delays can occur.

If your parcel appears to be delayed or missing, please contact us at veilecollectiveau@gmail.com  and we'll be happy to assist.

---

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damage.

We'll work with you to resolve the issue as quickly as possible.