Refund Policy
At Veilé Collective, we want you to shop with confidence. If there's ever an issue with your order, we're here to help.
Damaged or Faulty Items
If your order arrives damaged or you believe you've received a faulty product, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once we've reviewed your claim, we'll work with you to provide a suitable resolution, which may include a replacement or refund where appropriate.
Change of Mind
Due to the nature of our cosmetic products, we are unable to accept returns or offer refunds for change of mind once an order has been delivered.
Please choose carefully before completing your purchase.
Incorrect or Missing Items
If you've received the wrong item or something is missing from your order, please contact us within 7 days of receiving your parcel and we'll work quickly to resolve the issue.
Refund Processing
If a refund is approved, it will be processed back to your original payment method.
Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.